Who is responsible for the personal information collected on this Website?
Co-operatives and Mutuals Canada, located in Ottawa, controls the personal data collected on this Website.
Special Notice – if you are under 18 years old
CMC does not intentionally collect personal data of persons under 18 years old. If you are under 18 years old please do not send us your personal information (for example, your name, address and email address). If you are under 18 years old and you wish to ask a question or use this Website in any way which requires you to submit your personal information please get your parents or guardian to do so on your behalf.
Information collection and use
We collect and use personal information (including name, address, telephone number and email address) in order to:
- respond to queries or requests submitted by you,
- process applications submitted by you,
- administer or otherwise carry out our obligations in relation to any agreement you have with us,
- anticipate and resolve problems you bring to our attention,
- better tailor and improve the features and services on the Website,
- create products or services that may meet your needs.
We may use third parties for the fulfillment of our obligations hereunder.
Providing you with additional information and sharing your information
From time to time we would like to use your personal information for purposes other than as set out in the above section.
We will not use your information for the purposes set out below if you have indicated that you do not wish us to use your information in this way when submitting the information.
Additionally, if at any time you wish us to stop using your information for any or all of the below purposes, please let us know (see contact information below).
We will take the necessary steps to stop the use of your information for such purposes with immediate effect.
In such case, we will, however, continue to use your personal data for the purposes set out in the above section for as long as necessary to achieve such purposes.
From time to time we will use the information you supply to us for informing you about our activities or services, which may include contacting you by telephone.
Collection of non-personal information
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our Website. We may also aggregate details which you have submitted to the Website (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site.
We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this Website.
We may store some information (commonly known as a “cookie”) on your computer when you look at our Website. We are able to read these cookies for information purposes when you revisit our Website.
The type of information we collect as a result of a cookie being accepted by you is specific to your device and includes the IP address, the date and time the device visited the Website, what parts of our Website were looked at and whether the web pages requested were delivered successfully. This information is anonymous; it represents a device rather than a person.
We use the cookie information to improve our knowledge of the use of our Website and to enable us to ascertain whether the Website is operating at an optimal level. This allows us to enhance our web offerings to you and to provide an enjoyable and an innovative online experience.
You can erase or block this information by changing the settings on your device (please refer to your help screens or manuals). If you do erase or block this information you may not be able to utilize some features of the Website.
Chat rooms, notice boards, newsgroups
Please be careful about what personal information you disclose in this way.
E-mail, Feedback and Forum Facilities
Keeping our records accurate
We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, please contact us as set out below.
Security of your personal data
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
Use of your personal information submitted to other websites
We cannot be responsible for the privacy policies and practices of other websites even if:
- you accessed the third party website using links from our Website; or
- you linked to our Website from a third party website.
We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.
Submission of others personal information
How you can contact us